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RETURNS/EXCHANGES

Currently we're only accepting returns and exchanges on shoes.

If you are unhappy with your shoe purchase, you have 30 days from time of purchase to submit a return request. Once approved we will provide you with a return shipping address and all you have to do is mail it back to us! We recommend you obtain a tracking number and package insurance in case your product gets damaged or lost during transit, that way you can file a claim with your carrier! All merchandise must be returned unworn and with original tags. We cannot accept shoes that have stains, scuffs, been worn outside, so please be sure to try them on inside before removing tags.

*Items marked as final sale are not eligible for returns or exchanges.

To return your TOMOs, email us at help@tomogolf.com with the name the order was placed under and the order number along with your reason(s) for the return. A couple acceptable responses are: “They are too good looking that it’s getting extremely distracting” and “They’re too comfortable I keep forgetting I have feet”.

If you love your TOMOs but you need a different size or color, please contact us within 30 days of purchase at help@tomogolf.com. In your email please include the original order number and the size you would like to exchange it to. Once approved we will provide you with a return shipping address and all you have to do is mail it back to us! We recommend you obtain a tracking number and package insurance in case your product gets damaged or lost during transit, that way you can file a claim with your carrier!  And just like our return policy, we can’t exchange shoes that look like they’ve been worn! All exchanges will be mailed out through our standard shipping method.

Once we’ve received the returned TOMOs, you can expect your refund within 10 business days. If you used a credit card to purchase the shoes, please allow one to two cycles for the refund to appear.

SHIPPING

We offer fast track and trace local shipping between Australia and New Zealand at flat rate of $6. If we don't have product in your local country, we will ship from our other warehouse (AU or NZ), which will incur an addtional $6 charge.

To see what your shipping costs are, just add the product you wish to purchase to cart and enter your address.

We do our best to dispatch all orders within two working days of receiving them. Please note, our warehouse is closed over the weekend. All orders received over the weekend will be processed on the following Monday.

For Australia Orders

- local shipping times can be beween 1 to 5 business days depending on location

- If we are out of stock of the product in Australia and we have stock in New Zealand, we will ship from our NZ warehouse. You will see the additional cost for the international order at checkout and shipping may be an additional 1-3 weeks.

For New Zealand Orders

- shipments within the North Island have an ETA of 1 to 2 business days.

- shipments to the South Island have an ETA of 2 to 3 business days.

- If we are out of stock of the product in New Zealand and we have stock in Australia, we will ship from our AU warehouse. You will see the additional cost for the international order at checkout and shipping may be an additional 1-3 weeks.

If you need your order urgently, you can contact us at help@tomogolf.com and we might be able to provide and even more expedited option!

We have two warehouse locations. One is based in Sydney, Australia and the other is based in Auckland, New Zealand. Your order will dispatch from your local country, unless we are out of stock. If we have stock based in our other warehouse (either AU or NZ), we will send from that location. Please expect additional delays if your order has to ship from an international location

We want to make our products available to everyone, everywhere! But international orders might be subject to additional customs, fees and inspection delays. Please check your local rules and regulations to see what customs and fees are associated with your order.

ORDERS

Once your TOMOs have been shipped, you will receive a notification via email, which will provide tracking information.

While we hope you never have an issue with your purchase, if you do, we want to rectify the situation immediately! Please contact us at help@tomogolf.com and provide all details of the issue you are experiencing.

PRODUCT AND FIT

Our shoes are true to size, but if you are between sizes, size up! Click here to check out a size chart and find your perfect match.

We currently offer men’s sizes 8 through 14

Nope! Our knit is soft and stretchy and conforms comfortably to your feet no matter how wide or narrow!

TOMOS are water resistant but not waterproof. In order to offer a flexible and breathable shoe, we use a knit that’s treated to repel water. So if you are planning to jump into the water to retrieve your golf ball from a crocodile’s mouth, we encourage you remove your TOMOs first.

To keep your Tomos looking fresh, use a damp cloth to clean and then let them air dry. Machine washing can risk misshaping them and take away the water resistant coating, so we don’t recommend it. But if you choose to, be sure to use cold water and air dry as well.

The insoles are placed to provide maximum comfort. However if you would like a deeper cup around your heel, you are welcome to change to a thinner insole. 

Purchases

We accept credit cards, Paypal and Afterpay. Whatever works best for you! We don’t accept Bitcoin, but by all means you can still send us one.

We are always adding new stockists. If you would like to know where to find Tomo shoes locally, please drop us an email at help@tomogolf.com. If your local pro shop doesn't stock Tomo shoes, please ask them to contact us!

COMPANY

Our mission is to give modern golfers exceptional products featuring the highest quality and sustainable materials at a fair price point.

Our philosophy is to always focus on the people first not the profit. Today, TOMOrrow and moving forward, we want to revolutionize the way you think about, search for and buy golf apparel. We know that golf can carry a bit of an exclusive reputation, and we’re here to change that! Golf is a game for anyone so we promise to design and manufacture products for everyone, keeping the value-driven consumer as our No. 1 priority. This means we believe in high quality products coupled with minimal markups, so our apparel is accessible to as many people as possible.

While other shoes typically favor EVA, TPU or rubber for the soles, TOMO Vol. 1s use an eco-friendly polyurethane - a pricier material requiring more expertise to work with. The shoes exclusively feature FLEX Technology, a process that employs different densities of the polyurethane in each sole to maximize comfort and performance. FLEX Technology allows the shoe to bounce back with every step, providing a luxurious, cushy experience while offering wearers grip, traction and durability.

TOMO is short for tomorrow, because we are a forward-thinking brand. Instead of focusing on today, and capitalizing today, we have our eyes set on tomorrow and the long term, with an objective to introduce products reflective of the how the world is evolving.

At TOMO, we do our part to be sure the products we release into the world are made in a way that’s socially responsible. Because of this, we chose to use an environmentally-friendly polyurethane for our shoe material.  In addition, the boxes you will receive your TOMOs in are made of 100 percent recyclable materials, so you can look good and feel even better about your purchase!

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